Duit66 Privacy Policy – Member Personal Data Protection

1Introduction

Duit66 is a trusted online betting platform operating to serve Malaysian users. We take our members' privacy extremely seriously, as we understand that your trust is the foundation of our long-term relationship.

This Privacy Policy applies to all personal information you provide to us during registration, platform use, financial transactions, and interactions with our customer support team. It also covers information we collect automatically through your use of the duit66 website and mobile app.

We encourage you to read this policy carefully. If you have any questions, our support team is ready to assist you at any time.

2Information We Collect

Duit66 only collects information necessary to provide you with the best possible service. The following are the categories of information we collect:

3How We Use Your Data

Every piece of information we collect is used for specific and legitimate purposes. Below is a detailed breakdown of how we use your data:

• Account Management: To create, verify, and maintain your duit66 account, including the KYC process required to comply with anti-money laundering regulations.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately, including identity verification before a withdrawal is approved.
• Service Communications: To send important notifications related to your account, security updates, and transaction information via email or SMS.
• Customer Support: To assist you when you contact our support team, including verifying your identity and accessing account records to resolve issues.
• Platform Security: To detect and prevent fraud, money laundering, unauthorized access, and suspicious activity on the platform.
• Service Improvements: To analyze usage patterns in order to improve the user experience, introduce new features, and ensure optimal platform performance.
• Legal Compliance: To fulfill applicable legal and regulatory obligations, including reporting to authorities when required by law.

We do not use your data for automated decision-making that materially affects your rights without human oversight.

4Sharing Information with Third Parties

Duit66 does not sell, rent, or disclose your personal information to any third party for marketing purposes without your consent. However, there are limited situations where we need to share information in order to deliver our services properly:

• Payment Providers: Transaction information is shared with FPX, TNG e-Wallet, and relevant banking providers to securely process your deposits and withdrawals.
• Technical Service Providers: Cloud infrastructure and security service providers that help us operate the platform — all bound by strict data protection agreements.
• Regulatory Body: We may be required to disclose information to government or regulatory authorities when mandated by Malaysian law.
• Anti-Fraud Agency: In cases of suspected fraud or money laundering, relevant information may be shared with law enforcement agencies.

5Data Protection & Security

The security of your data is duit66's top priority. We invest in the latest security technologies and procedures to ensure your information is always protected:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by the same industry-standard encryption used by banking institutions.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts — we strongly recommend you activate it.
• 24/7 Monitoring: Automated monitoring systems run 24/7 to detect any suspicious activity or unauthorized access attempts.
• Regular Security Audits: Our platform undergoes regular security audits by independent cybersecurity firms to identify and address any vulnerabilities.
• Internal Access Controls: Only authorised personnel may access members' personal data, and every access is logged for audit purposes.

While we take every reasonable step to protect your data, no system can be guaranteed 100% secure. We encourage you to use a strong password, avoid sharing your login credentials, and report any suspicious activity to us immediately.

6Cookies & Tracking Technologies

Duit66 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your settings and preferences such as language choice and display options for a smoother experience next time.
• Analytics Cookies: Helps us understand how users interact with the platform so we can make relevant improvements. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect the integrity of the platform.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the platform.

7Your Rights Over Personal Data

As a duit66 member and individual protected under the Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time via your account settings.
• Right to Restriction of Processing: You may request that we restrict how we process your data under certain circumstances.
• Right to Complain: You have the right to lodge a complaint with the Malaysia Department of Personal Data Protection if you believe your rights have been violated.

To exercise any of the rights above, please contact our support team. We will process your request within 30 business days.

8Data Retention Period

Duit66 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we retain your data for the following periods:

• Financial transaction records: Retained for 7 years in line with Malaysia's tax and anti-money laundering legal requirements.
• Identity information (KYC): Retained for 5 years after account termination for regulatory compliance purposes.
• Support communication logs: Retained for 2 years for reference in the event of any subsequent dispute or complaint.
• Analytics and technical log data: Retained for a maximum of 12 months before being anonymized or deleted.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

9Changes to the Privacy Policy

Duit66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version will always be published on this page with a clear update date.

If there are significant changes affecting how we process your data, we will notify you via email or a prominent notice on the platform at least 14 days before the changes take effect.

10Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, you may contact the duit66 Data Protection Officer through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform
• Response Time: All privacy-related enquiries are answered within 14 business days

You may also refer to the FAQ us or read our Terms and Conditions for more information on using the duit66 platform.